Narwal robots do not share one maintenance schedule or dock procedure. Match the model number on the robot and the dock, then follow the manual or support page for that exact combination. Some manuals route intervals and replacement directions to the app; others leave a complete schedule unstated. A model-family name alone does not establish which cleaning liquid, water system, battery service, or replacement part applies.

Choose the matching resource

Robot and dock identifiers Where to get the care instructions What to keep in mind
Freo 20: robot YJCC040, dock YJCB040B Use the Freo 20 manual, Narwal’s manual listing, and its maintenance methods guide. The manual sends component duration, intervals, and replacement instructions to the app instead of printing a complete schedule. The maintenance-methods guide is video-only; use it for visual orientation and check part identity against the manual.
Freo X10 Pro: robot YJCC027 Use the Freo X10 Pro manual. Its clean-water tank instructions specify Narwal cleaning tablets. The manual text does not establish a complete recurring-care interval table.
Flow 2: robot YJCC036, dock YJCB036BH Use the Flow 2 manual and its current app instructions. The manual directs users to the app for component use duration, maintenance intervals, and replacement directions. Its listed voltage alternatives depend on the nameplate and do not identify a sales region.
Flow 2 with Auto Refill & Drainage System Use Narwal’s Flow 2 Auto Refill & Drainage maintenance resource. Confirm the robot and dock labels with Narwal. The page provides a video, not written maintenance steps or model codes in its page text. It does not establish permission to install or service household plumbing; use the exact-unit instructions and a qualified installer for plumbing work.
Flow: robot YJCC026, standard dock YJCB026BL Use the Flow manual. These instructions cover the tank-fed multifunctional dock. Do not transfer them to the separately documented refill-and-drain dock.
Flow: robot YJCC026, Auto Refill & Drainage dock YJCB026SL Use the Flow Auto Refill & Drainage manual and the refill-and-drain dock guide. This manual lists a strainer, three-way valve, and hose, but does not establish owner permission to install or service plumbing. Its nameplate-dependent voltage alternatives are not a regional crosswalk.
Freo S: robot YJCC032 Use the Freo S manual. Do not wet-wipe this appliance. The manual limits battery replacement to skilled persons and faulty-component service to authorized maintenance personnel.
Freo Pro: robot YJCC023 Use the Freo Pro manual. Its clean-water tank instructions specify a Narwal cleaning tablet and warn against third-party detergents or disinfectants. The manual ties support to the country or region of sale.
Freo X Plus: robot YJCC018 Use the Freo X Plus manual. This model uses a robot-mounted clean-water tank. The manual text does not provide a complete recurring-care schedule.
Earlier Freo: robot YJCC012 Use the FREO manual only after checking the physical unit and current support information. The manual says the product is updated and may differ. It does not establish a complete current Freo-family schedule.
T10 Use the T10 manual, but verify the unit because the English manual text does not establish the exact robot model code. The manual specifies its detergent sheet, says to clean the mop after each mopping operation, and recommends cleaning the vacuuming module after each vacuuming operation. It also marks left and right side brushes. Do not assume the code or transfer steps to another model.
Freo Z Ultra: robot YJCC01701 Use the Freo Z Ultra product-help page, its English manual, or the dedicated care guide. Its insert bin, base station, detergent, and replacement guidance are specific to this model. The manual does not map listed input ranges to a particular US, UK, or Canadian unit.
Freo Z10 Use the Freo Z10 product-help page and the dedicated Freo Z10 care guide. Narwal’s current page gives different filter replacement intervals in two sections. The guide preserves the discrepancy; ask Narwal before setting a replacement date.
Freo Z10 Turbo Use Narwal’s Freo Z10 Turbo maintenance resource. Confirm the exact unit with Narwal. The page provides a video but no written maintenance steps or model codes in its page text. Do not transfer the non-Turbo Freo Z10 procedures or schedule.

If a label or schedule does not match

Compare the robot and dock model codes with the manual’s applicability statement. If a code is missing, a source points to an app schedule you cannot access, or the app’s instruction does not match the installed component, pause and contact Narwal support with the exact labels and region. Do not fill a gap with another Freo or Flow model’s interval.

Do not treat a list of plumbing parts as permission to disconnect or install a water line. Do not wet-wipe a Freo S, replace a battery outside the model’s stated service route, or substitute a detergent unless the exact manual allows it. For a connected dock, see refill-and-drain dock owner care and installer boundaries. For ordinary tank and dock cleaning, use dock water, emptying, washing, and drying care.

Narwal’s tutorial index provides current model resources. The linked Flow 2 Auto Refill & Drainage and Freo Z10 Turbo maintenance pages are video resources; their page text does not give written steps. Use the matching manual and exact-unit instructions to confirm a maintenance step.

Sources & product documentation 18 references
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