Samsung’s US troubleshooting page maps spoken alerts for the Bespoke Jet Bot Combo and its Clean Station. The exact SKU is not listed, and a station message can have a different meaning from a similar robot message. Record the complete phrase and whether it came from the robot or station before choosing a check.
Examples of robot alerts
| Heard or displayed message | Samsung’s listed first direction |
|---|---|
| Difficult to move | Check whether the robot is caught or trapped; the guide directs owners to enable Sleep mode before moving it. |
| Main or side brush has foreign material | Enable Sleep mode and remove material from the named brush. |
| Left or right drive wheel has foreign material | Check the named wheel in Sleep mode. |
| Front bumper sensor problem | Follow Samsung’s stated reset and bumper-gap debris check for this alert. |
| Obstacle or cliff sensor problem | Use Sleep mode and clean the named sensor window with a soft cloth. |
| Dustbin not inserted | Remove and reinsert the dustbin. |
| LiDAR or other sensor/system warning | Match the exact voice phrase; the page lists different reset or power steps by sensor. Contact support if the named recovery does not clear it. |
The guide also lists map and no-go-zone messages. These concern the robot’s route or designated area and should not be treated as a failed wheel or navigation part without the model’s instructions.
Clean Station messages are separate
Station prompts may refer to the wash tub, clean-water tank, wastewater tank, washboard, or a station leak. Follow the spoken wording: the page distinguishes missing, empty, full, and installation states. Insert, fill, empty, or reinstall only the part named by the message and the current product instructions. For a recurring leak alert, Samsung directs owners to support for service.
Some prompts mention restarting after a station component is reinstalled; others do not. Do not apply one reset sequence to every message. For battery connection or missing-battery alerts, the source gives a power-off/on check and recommends support if the message repeats. It does not establish that a battery should be replaced.
When to use Samsung support
This page is a selected support list, not a guarantee that every Bespoke Jet Bot Combo alert is included. If the phrase differs, the alert repeats after the listed external check, or a step is unclear for your exact model, stop and use Samsung’s current manual or support route. See the alert identification workflow to record the robot, station, app, and full message.