Narwal’s US Product Support Policy pairs selected robot names with model numbers and published end-of-security-updates dates. Use the complete model number to find the right row; a family name alone may not identify the listed product. The table below reflects the policy page as checked on October 18, 2026, not a guarantee that every unit has the same current app or update status.
| Model name in Narwal’s US policy | Model number | End of security updates listed on the policy page |
|---|---|---|
| Narwal T10 | YJCC007 |
2023-06-01 |
| Narwal Freo | YJCC012 |
2024-09-15 |
| Narwal Freo X Ultra | YJCC015 |
2025-08-15 |
| Narwal Freo Z Ultra | YJCC017 / YJCC022 |
2026-04-19 |
| Narwal Freo X Plus | YJCC018 |
2026-04-20 |
The listed date is Narwal’s published security-update support endpoint for that policy row. The page says support can vary by model, dates may be extended, and the actual updates received by a product and its app are the controlling situation. Several dates shown are in the past, but an elapsed date alone does not establish that a robot is unsafe, unusable, out of warranty, or incompatible with a part.
Check the right row
- Copy the complete model number from the robot label or the applicable Narwal support information. If you need help finding it, use the model identity checklist.
- Open Narwal’s current US Product Support Policy and match the full model number, including both numbers when the row lists a pair.
- Check the current app and product-specific support information for your unit. The policy page itself says it may change and that actual app/model support controls.
- If the model number or update status is unclear, ask Narwal support to identify the applicable product record.
This policy is US-site scoped. It does not provide a UK or Canadian support-date crosswalk, and an update-support date does not establish accessory, dock, or replacement-part fitment. Confirm compatibility separately against the exact model, component, and regional listing.