Narwal’s support index groups Errors 1009 and 1010 under a mop-pad alert. It does not assign separate meanings to 1009 and 1010, and it does not say that its code list is complete. The index names five Freo models in two groups, so confirm the full model before using its entry.
| Models named in Narwal’s index | What the index associates with the alert |
|---|---|
| Freo Z10 Ultra and Freo Z10 | A sealing-plate check, followed by a mopping-module clean and restart branch when the plate is intact. The index directs owners to support if the plate is not intact or the alert persists. |
| Freo Pro, Freo X Ultra, and Freo Z Ultra | Clean the mopping module and restart; contact support if the alert persists. |
These are summaries of the source’s two model-group directions, not a universal procedure. The index does not provide complete visual access instructions for each model. Before turning the robot over, removing a module, or handling the sealing plate, check the current instructions for the exact Freo model and region. If the safe access method is unclear, stop and ask Narwal support rather than guessing.
Check the robot label or app for the complete product name and save a photo or screenshot of the full alert. If your model is not in either group, this lookup does not establish what Errors 1009 or 1010 mean for it. The cited index gives US and Canada support contact notes; use the current Narwal support route for your market elsewhere.
The source is an index entry, not a complete Narwal error dictionary. Do not infer meanings for missing codes or transfer this mop-pad guidance to another alert. For help identifying the full model and message, see the alert identification workflow.